COTG Cares

COTG Cares is an annual, company-wide customer service training program that has been designed to assist COTG in cultivating and sustaining a customer friendly environment.

Three new topics are introduced each year to every department, all aimed to enhance client care skills and establish stronger connections internally.

Some of the trainings have included:

  • Email etiquette
  • The power of a positive “no”
  • Emotional intelligence
  • Communication styles in the workplace

Through continued learning and development, we are continuously building and maintaining a customer-centric culture while keeping focus on the number one part of our business: our clients.

COTG’S STANDARD FOR CLIENT CARE: To create and deliver a positive and memorable experience for every client.

COTG Cares Survey

How is our client care? We want to hear your feedback!

COTG Cares
Chicago Office Technology Group, Inc, Managed Print Service, Bolingbrook, IL